Questions on Tasmanian Timber? Ask an expert.
Tasmanian Timber has teamed up with the Centre for Sustainable Architecture with Wood (CSAW) at the University of Tasmania to deliver a free expert timber helpline service.
The free-call service is available to anyone specifying timber and using Tasmanian timber and provides support on choosing the right timber for the right application, obtaining quotes from suppliers, and troubleshooting problems throughout a project.
Michael Lee, a timber industry technical pro, operates the helpline, supported by 20 PhD candidates from the School of Architecture who are at the cutting edge of timber research.
Michael Lee from CSAW has been in the timber industry in Tasmania for over 35 years. Having once been a former production manager at one of the largest timber companies in the state, acting as the technical manager for the Forest and Forestry Industry Council (FFIC), involved with various government bodies and heavily involved with the University of Tasmania throughout his career, Mick says a solution for any technical question can always be found.
“We have a full breadth of professionals who will get back to answer your questions very quickly. If you’re looking for information on design, suitable products, where to buy Tas timber from, how to get a quote, what species to use and so on we can help you find a solution. There’s no bad questions, we can always find an answer for you.”
Years of expertise
CSAW was established following the success of the Timber Research Unit and is highly active in research and education on a number of issues regarding sustainable architecture with wood. Lee explains that after running the Timber Research Unit program for twenty years, CSAW is ideally situated to operate the Tasmanian timber helpline.
“We’ve been working with builders, architects and the general public now for a number of years on how to get more timber into the built environment and how best to use Tasmanian timber species in the built environment. We have a unique ability to answer a broad range of questions because of the scope of expertise of our staff.”
Certified and Quality Assured
For those requesting a quote for timber, suppliers to the Tasmanian Timber campaign are all certified sustainable, hold Chain of Custody certification and are independently audited under a strict Quality Assurance Program, also operated by CSAW at the University of Tasmania. And with the demand increasing to use a local timber, Lee explains the helpline can also assist with where it can be sourced from.
“The helpline is also used regularly to obtain quotes, and we really encourage this. By using the helpline you ensure the timber you are sourcing is from a sustainable source and has been dried and processed to the highest standards. We connect you with the right suppliers and products for the application.”
Before, during and after
After the timber has been specified and is in-situ on the building site, customers can still use the helpline for after-sales support, says Lee.
“We also offer support after the timber has been purchased. Timber servicing is one of the things that we look at quite markedly and have put a lot of research into. We’re prepared to help solve any issues or questions to ensure you get the best out of the finished product.”
To talk to an expert and take advantage of this free-call service call 1300 041 766.